Email triage that protects response time
Agents read the queue, classify buying intent, draft replies, and surface the conversations most likely to become revenue.
Brick & Pixel builds monitored AI workflows that draft replies, qualify inquiries, schedule next steps, update your CRM, and follow up before high-intent leads go cold.
Two high-value opportunities need a response before the buyer moves on.
Triage new website inquiry
Draft readyQualify retail or service lead
BookedSend dormant-lead follow-up
RunningAudit missed handoff
Resolved› New inquiry from website form: “Can someone call me before Friday?”
classify_intent high-intent lead, likely ready to book 0.8s
crm_lookup matched company, prior quote request, active search visit 1.4s
draft_reply answer question, ask two qualifiers, offer times 2.1s
schedule_hold Tuesday 11:30 AM, owner calendar 0.9s
notify_team Slack + CRM task + call notes created 0.6s
Fast follow-up ready. Human approval requested.
Lead response, qualification, scheduling, and follow-up run in one monitored workflow.
Drafts the first reply before the lead opens another tab.
Checks calendars, holds times, and creates the CRM handoff.
Tracks response speed, booked calls, recovered hours, and opportunities touched.
Agents read the queue, classify buying intent, draft replies, and surface the conversations most likely to become revenue.
Consults, fittings, showings, callbacks, and reminders move through your calendar with clean handoffs.
Pull intake notes, summarize customer details, prepare checklists, and keep the next action visible.
Every inquiry gets a timely, relevant next step across email, SMS, and internal task queues.
We design the first workflows around clear business rules, human approval points, and measurable outcomes like response time, booked calls, and recovered admin hours.
Agents can draft replies, gather context, and prepare next steps while your team keeps control over judgment calls, exceptions, pricing, and sensitive decisions.
We map agents to the systems you already use: inboxes, calendars, forms, CRMs, Shopify, POS exports, spreadsheets, Slack, and task queues.
The first build focuses on practical signals: faster first reply, fewer missed inquiries, more scheduled calls, cleaner handoffs, and less manual queue work.
Start closest to revenue. For most retail and service businesses, that means lead triage, reply drafting, scheduling, follow-up, or intake prep before broader admin automation.
No. The best first use is giving your team a faster queue: drafted replies, context, reminders, and handoffs so people can spend less time chasing repetitive work.
Usually, yes. We audit your inbox, forms, calendar, CRM, Shopify/POS data, and internal task flow, then choose workflows that can integrate cleanly.
We monitor the workflow, fix handoff issues, improve prompts and rules, and expand into the next highest-value queue once the first agent is stable.
We focus the first build on the places slow replies, manual scheduling, admin drag, and forgotten follow-up are already costing you opportunities.
Request the AI Audit →